Energy Bill Assistance Information

How to get help with your energy bills: Federal and state energy assistance programs are available to eligible DC residents who need help paying their bills.

The Low Income Home Energy Assistance Program (LIHEAP) provides critical home heating and cooling assistance to qualified DC residents. Call the District Department of Energy and Environment (DOEE) hotline at 3-1-1 or visit the new DOEE web portal at doee.dc.gov/liheap for more information.

The Residential Aid Discount (RAD) program provides assistance to residents qualified through DOEE. RAD provides qualified customers with a monthly discount called the “Residential Aid Credit,” which consists of a credit for the customer charge, energy charge, the RAD Surcharge, the Sustainable Energy Trust Fund charge, and the Energy Assistance Trust Fund charge. For more information or to apply, residents can call 3-1-1 or visit the new DOEE web portal at doee.dc.gov/liheap and click on Utility Discount Program.

The Washington Area Fuel Fund (WAFF) helps qualified customers pay their heating bills. Customers can apply for this program by contacting the Salvation Army office at 202-332-5000 (Wards 1-6) or 202-678-9771 (Wards 7-8). For more information, visit washingtonareafuelfund.org.

The Arrearage Management Program (AMP) allows qualifying customers the option of reducing or eliminating outstanding balances on residential accounts. If you are a current or recent customer participating in our RAD Program and have a minimum balance of $300 or more that is 60 days past due, you may be eligible to enroll.

In partnership with the Greater Washington Urban League (GWUL), families in DC can apply for up to $500 once per year to help pay for their utilities. Call 202-265-8200 or visit gwul.org/utility-assistance for more details.

For more information about energy assistance programs, visit pepco.com/energyassistance.

Pepco payment options that can help you manage your bills.

Budget Billing: You can avoid seasonal peaks in your electric bills by dividing your payments evenly over the course of the entire year. This plan makes it easier for you to budget and pay your bill each month, because you’ll know your regular payment amount.

Special Payment Arrangements: We offer a variety of payment arrangements for customers who may be experiencing financial conditions that make it difficult to keep their accounts current.

Extended Payment Date Plan: If your main source of household income is from government or other low-income entitlement programs, you may qualify for a regular extension of your bill due date without incurring a late charge.

For additional information about payment options and ways to save on your energy bills, visit pepco.com or call 202-833-7500.

Income eligibility for most programs is based on 30-days prior to application. If you have recently become unemployed or underemployed, your eligibility may have changed.